With over 3 billion people using the internet worldwide, today’s economy has become largely digital. Having a strong online presence, such as a company website or active social media account, is now integral to the success of businesses in most industries. It can speak to the legitimacy of a brand, as well its regard for its consumers.
With the average user spending 50 minutes a day on Facebook, the platform has become a popular marketing tool. Businesses can maximize their potential by establishing an online ordering system within the platform. A popular option in the car rental industry is the use of a chatbot, which allows car rental companies to target customers who prefer booking vehicles online over in-store or through the phone, often because it suits their fast-paced lifestyle.
Reserving vehicles via a customer service representative over-the-phone or in-store can be inefficient. You aren’t always able to provide service available all around the clock, a busy day can result in long wait times for service and miscommunication is inevitable.
Developers at Navotar, the leading car rental management solution, have come up with their own fast, flawless, and innovative live chat solution that doesn’t require a customer service representative behind the screen. Navotar’s chatbot uses the latest AI technology to facilitate car rental bookings through Facebook messenger or your website, allowing you to spend less time taking orders and have your business running at all times. Booking through chatbot takes less than 5 minutes and involves only a few essential short questions including date and time, pick-up and drop-off location(s), and customer contact information. Customers simply have to choose from options integrated within the bot, and then their booking will be sent directly to your rental management system. Bookings are updated in real-time, reducing the occurrence of double booking.
Chatbot serves to reduce your workload, and ultimately improve the efficiency of your business. With perks like faster booking times, 24/7 service availability, and a wide-ranging customer outreach, why not integrate Navotar’s chatbot in your online presence.