SOURCE – Customers Engagement
Rental car businesses have flared up and provide services for travellers who will opt out for a vehicle rather than using public transportation. It continues to cater to travellers who are going on business or for leisure travel. You need to use a strategic plan to drive customers to make a purchase from your rental business. You will not see results overnight, but you will need to ensure that you understand the needs and requirements of the customers, how to be creative and grab the attention, and provide amazing & exciting deals that will have them anticipating for the next deal.
Your business model
You might have had a great business model and plan when you first began your car rentals. However, you would need to relook at it and see if any further amendments are required in order to stay up to date with the trends of the market, technology, vehicles, rates and your employees.
Let’s not forget the competition analysis that you need to do about the other car rental companies that are available in the market. You might come across national or local chains, which will try to replicate one another and the services. If one company has a popular and successful program, then the other companies will try and replicate to avoid losing their customers to this successful program. However, you need to match the competition but in a more creative way.
You should identify the best employees and reward them. The more you reward them, the more they want to work harder for the car rental company. Employees are a great part of your organisation; without them you are nothing and with them you are everything.
You need to be obsessed with the car rental’s numbers. Looking at numbers will help you understand where you stand from the previous years. If you want to increase your numbers, then you can use the previous figures and create a forecast as well. A few factors that you can consider for benchmarking are reservation earnings, rental lengths, utilization, vehicles and even your profit and losses. This will help you to create an image of your business.
Any guest who visits your website will be looking for all the information that you can possibly provide in one place. Many guests would not like to call someone, and due to this you must check through each piece of data that is not available. Therefore, the most important thing you must provide apart from the information is transparency and by that being able to build a relationship of trust.
Rental booking companies on the Internet are perfect, as you will have all the information. However, what most websites lack are updates. You need to make sure that every time your rental upgrades or purchases a new addition to the fleet, the information is update or added on the website. Let’s not forget about updating information about all promotions and discounts with all the details that the guests need to know. Keeping your potential clients up to date is vital in order to persuade them to hire out a rental vehicle from your company.
Photographs are just everything that you need to get the sale. Descriptions are vital but once the potential customer see proofs against the descriptions, you don’t need to worry about closing deals. Ensure that the photographs that you use are of highest quality. You shouldn’t upload captures that are of poor quality and does not seem enticing enough for the guests. The techniques that are applied when taking photographs need to spot on. Ensure that you have the right equipment and you use the correct lighting techniques.
Reviews are very important for a website because it captures the experience of the customer and their purchasing process. A company needs to ensure that they focus on all aspects of the customer experience, which will help you understand your customers and give you a better understanding of what and where you need to improve in your services. You need to regularly check the reviews that are being posted because it can vary at times. You need to make sure that you address the bad reviews, which will allow you to reach out to the customer and try to rectify the bad experience. This will only show your customers that you are dedicated and making a commitment as a business towards your guest experience. This will help you retain the customers who have had an experience in either ways, increase your reputation and attract new potential customers!
A great way to sell your car rental is to offer a special combo. You can consider offering deals for hotels that will offer a special tariff. When you refer customers to the hotel, you will be having customers from referrals and that would turn to a good source of income as on you go.
You should be able to provide all details in a rental agreement. This will make sure that your customers will acknowledge these terms, conditions & penalties. This will ensure the safety of your business. The more details that you have in the agreement, the more ground you will cover.
You need to ensure that the fleet you have is up to date and they are maintained regularly. Even if it is second hand vehicles, the vehicles should be in safe conditions and have all safety gadgets attached. You need to keep the vehicles clean as possible.
It is also important to systemize the entire process to improve the efficiency & the effectiveness of the company in all aspects and there nothing to worry about this, as Navotar – The ultimate car rental software go your back. To dive in, check out http://redesign.navotar.com/.